Frequently Asked Questions
- A regular order is processed and shipped within 1-2 business days.
- You will receive a confirmation email once your order has been shipped.
- In your confirmation email you can find a link to your order status page where you can find all relevant information regarding your order.
- Standard shipping for each country is located under 'Shipping'.
- Please note: Certain high demand products may have a longer delivery time.
- Please contact our support team at any time with questions regarding your order status at firstname.lastname@example.org
- Shipping for regular orders and pre orders within Canada is $9
- Shipping for regular orders and pre orders shipped International is $35
- Shipping for regular orders and pre orders shipped to the United States is $15
- We offer FREE shipping when you spend over $65 Dollars (Canada Only)
Our Shipping locations include: United States, Australia, Austria, Belgium, Brazil, Canada, Finland, Germany, Hungary, Ireland, Israel, Italy, Japan, Lithuania, Malaysia, Mexico, New Zealand, Norway, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Vietnam.
- We are a Canadian based company, all orders are fulfilled and shipped with Canada Post
- We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.
Is my information secure, how do you protect my privacy?
- Your information is secure! We use the most up to date security technologies to create a secured connection for all transactions. Also...we never store credit card information in our computers so even if someone could get into our computers, they would find nothing! We do not share Any personal information that we receive on our website, your email address, mailing address and all other information is kept private!
Once your order is shipped you will receive an Email with a specific tracking number you can use to track your package on the Canada Post Website. You can always contact us if you have any questions regarding your order status.
- We keep to the highest industry standards for payment and processing. To protect your personal information when you checkout and purchase from our online store.
- Your credit card information is encrypted during the transmission using secure socket layer (SSL) technology, only used to complete the requested transaction and is not stored
- All Sales Are Final and cannot be canceled. However, we are typically able to make changes to orders that have not been processed and packaged yet. If you would like to make changes to your order, please reach out to our support team at email@example.com
Please Note: Changes are not guaranteed, please review all orders before finalizing.
All clothing is made of different materials and caring for them differ in many ways. Following are some of the basic guidelines of clothing care:
Washing - Wash in machine accordingly with correct temperatures and if Bleach is recommended, follow accordingly to the instructions. Please consider that some items might be too delicate for even non-chlorine bleaches.
Hand wash - These types of garments is mostly made of delicate materials like silk, satin, and/or lace. Soak and scrub gently only by hand and water wrung out gently after rinse. It is recommended that these types of garments be hang to dry or laid out flat to dry.
Drying - Dry in dryer with the setting on the label. Temperature and delicacy levels should always be considered.
Hang Dry- Clothes recommending Hang Dry can be done on hangers to hang to dry or laid out flat to dry. Please consider the floor from water dripping off the wash and drying on a hanger could cause stretch on shoulders and the bottom of the garment.
Dry Clean - For care labels requiring Dry Cleaning, it requires much care and professional cleaning is recommended.
Ironing - Steam or dry iron, and temperature setting should always be considered. Disconnect all iron(s) after each use.
If you have any other questions, please feel free to contact us at firstname.lastname@example.org